Once your booking process is complete, which takes place after you submit your credit card details and press the confirm key, you will come across a booking request confirmation page on the very website of Air Africa.
Following this, we shall be sending you a confirmation email soon. You will now have the details and fares of our booking along with your order number through our confirmation page and email. You are requested to mention this order number when you contact us for knowing about your booking. In case, you do not come across the confirmation page or the email, your booking may not have been confirmed, in which case you are required to contact us immediately.
Though no reconfirmation is necessary for your flights prior to your departure from the UK, we suggest you to reconfirm any onward or return flights with the airline with which you will be travelling.
Booking tickets through online is the most convenient way of travelling as it confirms your purchase of flight tickets without producing a hard-copy record. Since the carrier with which you will be travelling saves all your ticket data in its system, neither is the requirement to collect the paper ticket, nor is the fear of losing it. With your e-ticket you can straightaway proceed to the check-in-desk with a valid passport and a copy of the email confirmation sent by us confirming your itinerary. On completion of these steps you will receive your boarding pass.
You can cancel your ticket by contacting our customer relations agents on phone. You can also email us at email@example.com or write to us atCustomer Support Air Africa 38 Riding House Street London W1W 7ES
All cancellation requests are required to be received earlier to departure. In case of non-payment within 72 hours of booking, reservations are cancelled automatically. Until and unless specified, tickets are issued on a non-refundable or non-endorsing basis.
You will receive your tickets or vouchers within 7 days prior to your date of travel. If your flight is within 7 days, you will be receiving your tickets within 24 hours. In case of registered mail within the UK or courier deliveries, a signatory is required to be present at the delivery address when the delivery is being made. In case of non-effective delivery expect a card with the location of your local depot. You are requested to carry identification at the time of collection. The delivery options comprise of E-Ticket, UPS and Personal Collection from the airport, be it London Gatwick or Heathrow.
It is always best to check with your travel consultant or the airline as every airline maintains its own baggage allowance.Check our Baggage Allowance guide
You can always book flight for somebody else even if you are flying. In case of any verification or information required pertaining to the purchase, a member of our team will directly contact you. You are only required to proceed with the reservation.
You are free to book a flight till 11 months in advance.
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Flights & holidays booked with Air Africa is fully bonded with ATOL which means your money is 100% PROTECTED
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